Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Can I cancel my account?
You can cancel your account with us at ANY time. To cancel your account you must: Log into your...
Views: 199

Can I change my billing cycle?
You can. Just open up a support ticket, and we can adjust your account to any billing cycle...
Views: 121

Can I change my payment option?
Yes, you are able to change your payment gateway anytime during your stay here at Mars Software...
Views: 191

Can I deposit / transfer payment to your bank account?
Yes, you can deposit / transfer payment in any of the ICICI Bank branches in favor of Mars...
Views: 122

Can I mail you the payment?
Yes, you can send At par cheque or DD drawn in favor of Mars Software payable at Coimbatore in...
Views: 111

Can I pay with credit card?
Yes, you can pay with a credit card through PayPal. All major credit cards are accepted.
Views: 132

Can I upgrade/downgrade my hosting package?
You can upgrade or downgrade your current hosting package with us.
Views: 128

How long does it take for my account to be setup?
Once payment is received your account will be set-up immediately. An activation notice will be...
Views: 138

How long have you been in business?
We are in business from 1998 and started web hosting business division in 2002.
Views: 126

Is my Billing contact information publicly available to others?
Absolutly Not! Your billing contact information, including your credit card type, account number,...
Views: 123

What if I want a server or service not listed on the web site?
We can generally put something together to meet your needs. Our colocation services are extremely...
Views: 116

What is your server uptime?
Our servers are operated at 99.9% - 100% uptime. We monitor our servers from multiple locations....
Views: 136